Booking Policies

Pousada Acquaville

Cancellation Policy:

  • Requests for cancellation should be requested only by e-mail: contato@12acquaville.com.br.
  • Cancellations requested up to 30 days from the date of entry into the hostel, the guest will receive the total amount already paid through the bank deposit.
  • Cancellations requested within 15 days of the date of guest's arrival at the hostel, the same will lose 50% of the total amount already paid through the bank deposit.
  • Cancellations requested with up to 07 days from the date of entry into the hostel, the guest will lose 100% of the total amount already paid.
  • In case of reservation rescheduling, the guest must request in advance of up to 10 days of the date of entry into the inn.
  • The cancellation in the middle of the lodging implies the total payment of the requested period.
  • We do not accept pets.
  • Child up to 05 years courtesy (one per accommodation).
  • December to February Check in from 3 p.m. and Check out until 12 p.m.